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UCPath Notice: UCPath Support Chatbot (PathPal) Launching March 16

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We received the following message from UCPath on March 10, 2026:

UCPath’s employee support chatbot, PathPal, will be available to all UC employees beginning March 16, 2026.
 

What can PathPal help with?

PathPal helps employees and managers quickly find information and guidance for common UCPath self-service tasks directly within the UCPath portal. Users will receive step-by-step instructions and links to official UCPath job aids, making it easier to locate needed resources. The March 16 release of PathPal (Phase I) focuses on helping employees and managers navigate common “how-to” questions using approved UCPath job aid resources.

Benefits of using PathPal:

  • Faster access to information and guidance for common UCPath tasks
  • Improved self-service experience within the UCPath portal
  • Direct links to official UCPath job aids and support resources
  • Available 24/7

Employees may still escalate to live UCPath support if they need additional assistance. 

Important Reminder for AI Support

PathPal uses artificial intelligence to generate responses based on UCPath knowledge resources. Though designed to provide helpful guidance, AI-generated responses may occasionally be incomplete or inaccurate. Employees should carefully review information provided by PathPal and verify details when needed.

When receiving support from PathPal, you'll be asked to agree to terms of use via a pop-up. 

 

This milestone reflects UCPath’s continued commitment to improving the employee experience by expanding self-service tools and making it easier for employees to access the information and resources they need.