On February 11, we received the following alert from the UCPath Center.
UCPath updated its automated phone system, ensuring more efficient and accessible automated service 24/7. These enhancements improve responsiveness, streamline interactions and provide more options to meet employees’ needs any time.
- 24/7 autopilot operation - The automated system now operates around the clock to assist with simple inquiries
- Expanded call options for greater flexibility - An “Other Options” menu offers additional choices for more efficient navigation
- Easier access to repeated information - Need to hear something again? Simply request the system to repeat the last message for clarity
- Smarter assistance for more inquiries - With expanded capabilities, the system recognizes and responds to a wider range of questions, providing quicker solutions
- Enhanced support for submit-on-behalf-of (SOBO) calls - SOBO callers will be connected directly to a senior-level agent during business
Thank you,
UCPath
(855) 982-7284
Monday - Friday from 8:00 a.m. - 5:00 p.m.
ucpath.universityofcalifornia.edu
