On May 9, the UCPath Center (UCPC) sent the following notice regarding a new system monitoring feature for UCPath.
- FAQ now available: after meeting with all UC Locations to introduce dashboard, UCPC provided additional context about this enhancement.
New Availability Monitoring Dashboard
To: General UCPath Communications distribution
UCPath is pleased to announce a new dashboard that enables location teams to monitor system availability of UCPath.
Dashboard Features:
- Web-based and available through the Location Support Sharepoint site or UCPath Resource Center
- Provides 24x7 system monitoring of UCPath availability
- Color coded status (Green – Available, Red – Unavailable)
- Red status triggers immediate alert to UCOP ESS for troubleshooting and location engagement
- Upcoming enhancement – GoAnywhere/Control M monitoring
If you have questions regarding the new dashboard, please submit a UCPath inquiry.
Thank you,
UCPath
(855) 982-7284
Monday - Friday from 8:00 a.m. - 5:00 p.m.
ucpath.universityofcalifornia.edu
FAQ
Answer: Any UC employee can access the link. Normally, when the system is down we receive calls from initiators and approvers.
Answer: You can check the dashboard to confirm if an issue has been detected. When in doubt, follow the support process and submit a case. IT organizations at a location can submit a ServiceNow ticket to UCPath.
Answer: No, it is simply another tool to provide visibility into the availability of UCPath.
Answer: No, it simply shows whether or not UCPath is available. UCPath will still send emails providing more details on system performance issues as we have done in the past.
Answer: No, it simply shows whether or not UCPath is available. UCPath will still send emails providing more details on system performance issues as we have done in the past.
Answer: The dashboard simply shows whether or not UCPath is available. There could be issues affecting a specific module, but not the general availability of UCPath.
