Skip to Main Content

UCPath Notice: Contact Options to Replace Voicemail

light blue block

On May 15, the UCPath Center (UCPC) shared an update regarding enhancements to its support model.

  • Effective May 31, 2026, UCPC will discontinue voicemail and introduce enhanced contact options designed to improve response times and provide more efficient support.
  • For faster response during peak volume times, use the phone system callback option. You can hold your place in line without waiting on the phone.

Learn more about the PathPal Chatbot in our CRU Knowledge Base article.

Contact Options to Replace Voicemail

UCPath will be upgrading our support experience, using enhanced tools that improve response time. Effective May 31, 2026, we will discontinue voicemail as an option, instead offering more comprehensive assistance and resource-sharing that a standard voicemail could not provide:

  • Callback: The phone system offers an option to save the employee’s place in line and request a callback when a UCPath associate becomes available, which results in a faster response than a voice message. During peak volumes, callbacks may be completed by the end of the business day
  • AI self-service: Employees can use our AI-powered virtual assistants and smart knowledge bases to resolve issues without needing a live conversation. Available AI tools include PathPal in UCPath online and Autopilot in the phone system
  • Text message: Employees reaching the Autopilot system can choose to receive a text message (SMS) directly with links that may help answer their questions

Employees can also, as always, submit an inquiry or chat with a live agent.

We will share these options via notice in the UCPath portal as well. We appreciate your partnership as we continue to enhance the employee experience.

Thank you,

UCPath
(855) 982-7284
Monday - Friday from 8:00 am - 5:00 pm
ucpath.universityofcalifornia.edu