On 9/14/2021, UCPath Center sent the following update regarding the new service targets that will be implemented in October.
In October, UCPath will change how service targets are measured. This does not impact case resolution time but instead ensures expected dates are reflective of current service.
Effective October 1, 2021:
- Service targets will shift from calendar to business days
- Service targets will now exclude weekends and holidays to align with UCPath working hours
- Example: A case opened on Friday, 10/1, with a five-day service target
- Previous service target: Wednesday, 10/6
- New service target: Friday, 10/8
- The pending closure period will remain as five calendar days, and users have an additional five days to reopen a closed case
UCPath is committed to providing excellent service and will continue to look for ways to improve the customer experience and provide timely resolution to inquiries.
Thank you,
UCPath
(855) 982-7284
Monday - Friday from 8:00 a.m. - 5:00 p.m.
