Due to performance issues that surfaced during testing, the UCPath Center (UCPC) has delayed the May 25 transition to a new phone service provider. These issues will be fully resolved before UCPC announces a new transition timeline.
If you have questions, please see contact information in the original transition announcement below.
To: General UCPath Communications distribution
UCPath will transition from its current phone system provider to a new provider, Talkdesk, May 25, 2022. Initially, employees will hear new options when calling UCPath.
Starting in September, employees calling UCPath will notice:
- New features, such as call wait time announcements while on hold and keyword speech recognition
- A virtual agent answers frequently asked questions to expand employee self-service capabilities
- UCPath agents have ready access to an expanded knowledge base to quickly address inquiries
Questions:
If you have questions about this transition, please contact Angelina Gomez (Angelina.Gomez@ucop.edu), Alex Garcia (Alexander.Garcia@ucop.edu), Bill Freire Bill.Freire@ucop.edu or Lisa Inta (Lisa.Inta@ucop.edu)
Thank you,
UCPath
