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UCPath Notice: Mailed Collection Letter Error

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On April 3, we received an alert from the UCPath Center, summarized below:

What Happened?

During the week of March 26, some current and separated UCLA employees were erroneously mailed a collection notice from Coast Professional, Inc. (Coast). This third-party company is partnered with UCPath for the collection of overdue funds. 

This collection notice has been redacted and no action is required on the recipient's behalf at this time. The letters were erroneously distributed prior to verification of overdue account information with UCPath.

In the near future, Coast will verify overdue account information with UCPath. Individuals who qualify for a new collection letter will receive a follow-up notice from UCPath, then a valid invoice from Coast. 

Required Actions 

No action is required for the redacted collection letter that was mailed during the week of March 26, 2024. 

Individuals who qualify for a new or updated collection letter will receive a follow-up notice from UCPath prior to receiving a valid invoice from Coast. If they do not have a valid balance, they will not receive a notice or invoice. 

If the account had a preexisting outstanding balance, the individual would have received regular invoices from UCPath prior to receiving this letter. In these cases, the March 26 letter may not accurately reflect their current balance or recent payment and can still be disregarded until an updated invoice is provided. 

Please Note: 

  • Credit ratings were not affected by this error. UC and Coast did not share information about this notice with credit bureaus.
  • This error does not put the security of personal information at risk. Coast and UC are committed to protecting the security of private information. 

UCPath's Next Steps

  1. UCPath sent an email to recipients of the erroneous collection letter today, April 4, 2024.
  2. Collection activities with Coast have been paused in order to verify accounts and balances with UC locations. 
  3. After the appropriate validation procedures are completed, UCPath will notify impacted individuals who can expect a valid invoice from Coast. 

Need Help? 

Questions about this letter or UC account can be directed to UCPath by visiting UCPath online. After logging in to the site, select “Ask UCPath Center" on the upper right side of the screen.

The UCPath Center is also available at (855) 982-7284, Monday through Friday, from 8 a.m. to 5 p.m. (PT).